ClickFox’s Customer Experience Analytics solution helps retail organizations easily aggregate both customer information and customer cross channel behavior into one single source for sales, marketing, operations and business performance information, providing powerful analytics tools to improve decision making across the organization. Some of the world’s largest retail organizations look to ClickFox to impact their strategic goals, gaining double-digit annual improvements in customer experience and impressive cost savings with actionable insights provided by ClickFox Customer Experience Analytics (CEA). ClickFox CEA software is proven, scalable technology, which has the capability to analyze the large volume of interactions that retail customers’ generate, uncovering the reality of what frustrates these customers and why their behavior patterns do not always adapt to the providers’ intended processes. ClickFox currently maps and analyzes millions of monthly customer interaction sessions across the most complex service systems with one goal in mind: Enabling ClickFox customers to know, understand and drive the ideal customer experience for their customers and their organization.
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